The following terms shall have the meanings ascribed to them below for the purposes of these Terms & Conditions:
By choosing RATERWARE, you’re agreeing to a partnership governed by these terms. Here’s what you need to know:
These provisions apply to all RATERWARE services and define the foundation of our partnership, ensuring clarity and transparency.
Downgrades to a lower subscription tier are not available in RATERWARE. This policy is in place due to technical constraints, as different tiers have varying limits on users and members. For example, the Basic version supports one user and up to ten members, while the Professional and Enterprise tiers support multiple users and significantly larger teams. A downgrade would result in conflicts with existing user and member configurations.
At RATERWARE, we strive to provide clarity and flexibility in managing your subscription. When you cancel your subscription, it will remain active until the end of the current billing period unless you tell us otherwise:
Refunds are not provided for unused time within a subscription period, as your access continues until the term concludes. Refunds will not be issued for any unused time within a subscription period or for partial periods resulting from cancellation.
By subscribing to RATERWARE, you agree to these terms as part of our commitment to a fair and consistent policy.
At RATERWARE, we use cookies to ensure essential functionality and improve your experience. By accessing our platform, you agree to the use of necessary cookies as outlined in our Privacy Policy.
Cookies are small data files stored on your device that allow us to remember your preferences, maintain session functionality, and provide a seamless navigation experience. These cookies are strictly necessary to ensure the platform works as intended, such as keeping you logged in and ensuring the security of your data.
You have control over cookies through your browser settings. You can delete or disable them anytime. However, please note that disabling cookies may limit your experience and prevent some features from working properly on the platform.
At RATERWARE, your data powers our platform. We collect and use data to provide, enhance, and secure our services—ensuring you're getting the best experience possible. The data we collect may include personal information like your name, email address, usage stats, and team data. Our commitment? Total transparency about how we gather and use this information.
The data you provide helps us troubleshoot issues, refine our tools, and optimize how you and your team interact with the platform. While we collect and analyze this information, the data created within RATERWAREe is owned by you, the Customer. We act as a host and steward, using it solely to provide services like generating insights, reports, and AI-driven recommendations.
Upon termination of your subscription, all customer data will be permanently deleted within 30 days unless otherwise requested in writing. It is the customer's responsibility to export any necessary data before the termination date.
Your data is treated with the utmost confidentiality. Access is strictly limited to individuals assigned by you, the Customer, and we uphold our responsibility to maintain platform functionality while adhering to the highest security standards. RATERWARE’s advanced security protocols and encryption ensure your sensitive information is always protected.
We use SSL encryption across all RATERWARE sites, so your data is transferred securely over the internet. But that’s not all—our security doesn’t stop at encryption. We’ve implemented robust access control measures, rigorous auditing, and continuous monitoring to prevent unauthorized access. Your data is stored on Heroku servers located within the EU, ensuring compliance with EU data protection laws.
RATERWARE integrates third-party services to provide our platform functionality. While we make every effort to ensure the reliability of these services, RATERWARE is not liable for any disruptions or breaches caused by third-party providers.
At RATERWARE, your privacy and data protection are paramount. We are fully committed to complying with the General Data Protection Regulation (GDPR) and have established a robust data protection framework to ensure the safety and confidentiality of your personal information. Our compliance program is designed to meet the strictest requirements, and we continuously review our data handling practices to remain fully aligned with all regulatory changes.
We have appointed a dedicated Data Protection Officer (DPO), CEO Martin Vestenkjær, who is responsible for overseeing all aspects of our data protection strategy. The DPO ensures that your data is processed lawfully, transparently, and securely in accordance with GDPR regulations. Should you have any questions or concerns about how your data is handled, feel free to contact our DPO at support@raterware.com.
To ensure secure data transfers, especially when working with third-party sub-processors located outside the European Union, we rely on the EU Commission’s Standard Contractual Clauses (SCCs). These legally binding clauses provide safeguards to ensure that your personal data is protected, even when transferred internationally.
Customer data is retained only for as long as necessary to provide services or as required by law. Upon termination of your account, personal data will be deleted within 30 days unless otherwise requested or legally required.
As of October 2024, we have conducted in-depth risk assessments of all our data processors, and we’ve entered into Data Processing Agreements (DPAs) based on SCCs where applicable. This guarantees that any data processing carried out on behalf of RATERWARE by third parties meets the highest security and compliance standards.
Our Data Processing Agreement (DPA) outlines the terms and conditions under which personal data is processed by RATERWARE and our third-party processors. The DPA ensures compliance with GDPR and provides clear guidelines on how data is handled, safeguarded, and stored.
You can download a copy of our DPA here:
Data Processing Agreement (DPA) Raterware.pdf
If you wish to exercise your rights under GDPR—whether it's to access, correct, delete, or restrict the processing of your personal data—you can easily do so by contacting us at support@raterware.com. We are here to ensure that your data is managed with the utmost care, and we will respond to any inquiries promptly.
RATERWARE reserves the right to request the removal of any or all links to our website at any time. Should we make such a request, you agree to immediately comply by removing the specified links. Additionally, we retain the right to amend these terms, as well as our linking policy, without prior notice. By continuing to link to our website, you accept and agree to be bound by the most recent version of these terms and conditions.
If you encounter any link on our website that you find objectionable or inappropriate, we welcome you to notify us at any time. While we will consider requests to remove links, we are not obligated to do so, nor are we required to respond to you directly.
RATERWARE does not guarantee the accuracy, completeness, or timeliness of the information presented on our website. We also make no commitments regarding the ongoing availability of the site or the regular updating of content. Use the website and its materials at your own discretion.
When using RATERWARE, you agree to uphold the following standards:
Any violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without notice, as well as potential legal action.
All intellectual property rights, including but not limited to trademarks, copyrights, and proprietary software, are the exclusive property of RATERWARE. This covers all aspects of the platform, including but not limited to software, designs, text, graphics, and features.
Any feedback, suggestions, or ideas you provide to RATERWARE concerning improvements or changes to our platform may be freely used by us, without any obligation to compensate you. Copying, modifying, distributing, or creating derivative works from any part of the platform without prior written consent from RATERWARE is strictly prohibited.
Any unauthorized attempt to decompile, reverse-engineer, or replicate RATERWARE's software will result in immediate termination of service and potential legal action.
RATERWARE retains full ownership of all intellectual property related to its products and services, including but not limited to software, designs, architecture, and content. This intellectual property is protected by copyright, trademark, and other applicable laws. All rights, including those not explicitly stated in this agreement, remain with RATERWARE.
By using or registering with RATERWARE, you agree that any ideas, suggestions, feedback, or recommendations you provide may be used by RATERWARE to improve its services without any obligation to compensate you. These contributions will be considered voluntary, and you waive any claim to ownership or compensation for enhancements made based on your input.
Additionally, by registering with RATERWARE, you confirm that you are not employed by or affiliated with a business that competes with RATERWARE, nor are you personally involved in the development, marketing, or sale of software designed for tracking employee performance and progress. If you are found to be engaged in a competing business, RATERWARE reserves the right to take immediate legal action, which may include termination of your account and pursuit of damages.
Any unauthorized use, reproduction, or distribution of RATERWARE's intellectual property—whether for commercial gain, competitive advantage, or any other purpose—is strictly prohibited and will result in legal recourse. We are committed to enforcing our rights to the fullest extent under applicable law.
Any disputes arising out of or relating to this contract, including questions about its validity, existence, or potential termination, shall be handled with a preference for peaceful resolution through mediation. The mediation will be conducted under the guidance of the Danish Institute of Arbitration, adhering to their established rules and procedures.
In the event that mediation does not lead to a mutually agreeable resolution, the dispute will then proceed to arbitration. Arbitration will also be administered by the Danish Institute of Arbitration, with the final decision being binding on both parties. The arbitration will take place in Copenhagen, Denmark, and be conducted under the rules set forth by the Danish Institute of Arbitration.
Each party shall bear its own costs related to arbitration, including legal fees, unless otherwise determined by the arbitrator.
The governing law for all matters concerning this contract shall be the substantive law of Denmark. Customers outside Denmark agree to submit to the jurisdiction of Danish courts for resolving disputes.
By agreeing to these terms, you consent to resolving any disputes under these conditions and jurisdictions, ensuring that both parties operate within the same legal framework.
By using RATERWARE's services, you agree to waive your right to engage in class action lawsuits and consent to resolving all disputes as individuals through the processes outlined here. This ensures a fair, efficient, and orderly resolution of any disagreements.
The governing law for all matters concerning this contract shall be the substantive law of Denmark. Customers outside Denmark agree to submit to the jurisdiction of Danish courts for resolving disputes unless otherwise mandated by local laws in their country of residence. RATERWARE does not waive any rights it may have to bring legal proceedings in other jurisdictions where applicable.
While RATERWARE strives to provide uninterrupted access and high service quality, we cannot guarantee that the software will be error-free or continuously available. In certain cases, such as during system updates or necessary maintenance, access to the platform may be temporarily suspended. These downtimes will be scheduled at times intended to minimize disruption to our customers.
RATERWARE is provided "as is" without any warranties, either expressed or implied. This means that RATERWARE does not make any promises regarding the functionality, reliability, or suitability of the software for any particular purpose.
RATERWARE shall not be held responsible for any direct, indirect, or incidental damages that arise from the use of its services. This includes, but is not limited to, loss of profit, revenue, or data, whether caused by technical issues, human error, or any other unforeseen circumstances.
Under no circumstances shall RATERWARE be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, or reputation, arising from the use of our platform.
Additionally, RATERWARE cannot be held liable for any external factors, such as hacking attempts, viruses, or errors caused by third-party software, browsers, or internet service providers.
In cases of force majeure, RATERWARE will be exempt from liability. Force majeure events include, but are not limited to, natural disasters, government actions, labor strikes, pandemics, or other events beyond RATERWARE's reasonable control that prevent us from fulfilling our obligations.
By using our platform, you acknowledge and accept these limitations, understanding that certain risks are inherent in using online services and technology.
RATERWARE’s liability for any claim, whether in contract, tort, or otherwise, arising out of or related to the use of its platform or services, shall in no event exceed the total fees paid by the Customer to RATERWARE in the 12 months preceding the incident.
RATERWARE is committed to providing reliable, ethical, and secure services to all our customers. To ensure the integrity and proper use of our platform, all users must comply with the following guidelines regarding the responsible use of our services.
By using RATERWARE, you agree to these conditions, ensuring that you utilize the platform for its intended purposes, while maintaining ethical standards and compliance with local laws.
RATERWARE reserves the right to revise, update, or modify these Terms & Conditions, as well as our data security policies, at any time to reflect changes in our services, technology, or legal requirements. Any significant changes that impact your rights or obligations will be communicated to you through email notifications or within the platform.
It is your responsibility to review these terms periodically to ensure ongoing compliance. Continued use of our services following the publication of updated terms constitutes your acceptance of the revised terms. If you do not agree with any changes, you must discontinue your use of the platform.
We are committed to transparency, and any changes made will always align with our mission to provide secure and effective services to our customers while maintaining compliance with legal standards.
If you have any questions or concerns regarding privacy, data security, GDPR compliance, or any aspect of our services, we’re here to help. Feel free to reach out to our dedicated support team at support@raterware.com.
We take all inquiries seriously and strive to respond promptly to ensure your experience with RATERWARE is seamless and secure.
RATERWARE utilizes icons, images, and artwork sourced from third-party creators under free license agreements. These assets enhance the user experience on our platform and are used in compliance with the licensing terms set by the original creators. We are committed to maintaining transparency and respecting the intellectual property rights of these artists.
Attribution is provided to the artists where required. For example, many of the icons used on this website are sourced from Icons8, a platform offering a wide array of creative assets under free and paid licenses. And GIF files from GIPHY
If you are an artist or creator and believe that your work has been used inappropriately or without proper attribution, please contact us, and we will address the issue promptly.
Customers agree to the following responsibilities when using RATERWARE's platform and services:
Failure to comply with these obligations may result in suspension or termination of the Customer’s account without notice, as well as potential legal action.
CEO - Martin Vestenkjær
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